From Another Angle: A Panel Conversation on User Experience

As design changes and grows with technology advancements and the times, we're seeing new disciplines emerge and evolve as they become integral parts of the field. When user experience first came to be, the design community struggled to understand it's purpose, how to incorporate it alongside existing design processes and whether it was even neccesary. Today we see it as a must-have for product teams, design agencies and development shops of all shapes and sizes. 

Join us at StartUp Harrisburg for an evening of shop talk moderated by Nick Setthachayanon. We'll be chatting with Lissa Richards, Director of Customer Experience at Red Privet, Andrew Jacobs, User Experience Architect and Strategist at Williams Forrest, Teresa Van Wagner, User Experience Design Director at Neo-Pangea, and Jamie Hess, UX/UI Designer at Listrak to learn about how they incorporate UX in their companies, what a typical UX process might look like for them, how they got interested in the field, and how attendees can begin to make UX a more important part of what they do. We'll even have time for some Q&A at the end, and are accepting questions as we lead up to the event.

We're excited to announce A Book Apart and JFC Global as event sponsors. 

A Book Apart produces brief books on various topics important to designers and front end developers, ranging from HTML5, to strategy, to research and the latest in web design. We're excited to raffle off an ebook of choice to 5 attendees. 

As a leader in the staffing industry, JFC Global specializes in placing professional candidates into both contract & direct hire positions within the IT, Accounting/Finance, and Engineering disciplines. 


Note: Please be advised that all sales are final with no refunds unless AIGA Central Pennsylvania cancels the event. However, tickets are transferable, so tell a friend to come as you if you are unable to attend. Lastly, any student purchasing a Student Ticket must provide a valid School I.D. at the door.


About our Moderator
Nick Setthachayanon - After entering college at the age of 16 and an unexpected stint selling cars, Nick learned how to design, but never learned how to stop. Today, he’s working at the U.S. Food and Drug Administration to improve how the agency communicates and interacts with the public.

About our Panelists
Lissa Richards is Director of Customer Experience at Red Privet a Harrisburg-based design consultancy focused on improving the health care experience. She specializes in design strategy and service design, using techniques like customer journey mapping and service blueprinting to help her clients understand how best to deliver their services to fulfill customer needs and wants. She also leads and conducts primary customer research —observations, contextual interviews, usability studies— and loves getting her hands dirty with large and complex information architecture challenges.

Teresa Van Wagner is the User Experience Design Director at Neo-Pangea, a boutique digital agency nestled in the historic railroad town of Reading, PA. She continually strives to immerse users in sublime experiences that touch their physical and emotional worlds while championing for a human-centered approach. Teresa is an advocate for AIGA, past chapter vice-president, and speaks about her work and design approaches at conferences and universities.

Andrew Jacobs is a User Experience Architect + Strategist at Williams Forrest with 15+ years’ experience helping leading brands create engaging digital products that drive business and delight end users. A unique background in behavioral research, data analysis, and fine art informs and enhances his technical specialties in large-scale enterprise web platforms, applications, and interfaces.

Jamie Hess is the Senior UI Designer at Listrak; a digital marketing automation platform designed for cross-channel retailers. As Listrak's design lead, Jamie has been tasked with redesigning the living style guide, designing new products, and designing enhancements to current features. As an advocate of Lean UX for cross-functional teams he's responsible for guiding the evolution of Listrak's agile process to Lean UX. Jamie has also been at the forefront of implementing usability testing, user interviews, survey writing and analysis.

When & Where
Sat, Mar 25, 2017 5:30 PM - 8:30 PM
Start Up Harrisburg
922 North 3rd Street
Harrisburg, PA 17102
Currently Registered